KHIND Launches Initiative to Support Agent Health and Wellbeing
Caring for Agent Wellbeing to Support Better Health, Stronger Performance and Long-Term Success
From left to right: Dr. Fabian Lim (COO, HEYDOC Health Sdn Bhd); Dr Raymond Choy (CEO, HEYDOC Health Sdn Bhd); Mr Cheng Duo-Ren (Executive Director and General Manager, KHIND Direct Sdn Bhd); and Mr Teo Yong Hung (Head Of D2c, KHIND Direct Sdn Bhd) at the KHIND RTO & Heydoc Health Partnership Signing Ceremony on 18 June 2026.
Kuala Lumpur, Malaysia — 18 June 2026 — KHIND Direct Sdn Bhd (“KHIND”) has partnered with Heydoc Health Sdn Bhd (“Heydoc Health”) to introduce a digital healthcare support pilot for selected Rent-to-Own (“RTO”) Growth Leaders committed to building sustainable agency growth.
The initiative is part of KHIND’s broader commitment to supporting the well-being of its agency community, recognising the important role that RTO agents and agency leaders play in helping Malaysian households own quality home appliances through affordable monthly instalments, with a first-of-its-kind rent-to-own solution that includes insurance coverage.
Powered by Heydoc Health’s FutureK platform, the healthcare support will commence on 1 July 2026.
FutureK brings together teleconsultation, medication fulfilment, guided care navigation, and data-driven healthcare management in one digital healthcare platform. The solution is designed to help users access outpatient care more conveniently, while supporting earlier and more informed healthcare decisions.
For KHIND, this programme reflects a meaningful step towards strengthening welfare support within its RTO agency ecosystem. Recognising that time is valuable and clinic waiting times can impact productivity, the initiative introduces teleconsultation as an efficient and accessible healthcare solution that allows agents to seek medical advice without disrupting their working hours. By moving beyond traditional reimbursement-based healthcare arrangements, KHIND is offering a more practical and responsive model that better supports a mobile and distributed workforce.
We are pleased to partner with Heydoc Health on this pilot initiative as part of KHIND’s broader commitment to support the agency ecosystem behind our RTO business. Our agents and agency leaders play an important role in helping Malaysian households access essential home appliances, and as the network grows, we want to explore practical ways to support their well-being through a more structured and accessible healthcare support model,” said Cheng Duo-Ren, Executive Director of KHIND Holdings Berhad and General Manager of KHIND Direct Sdn Bhd.
“FutureK was designed to make outpatient care more intelligent, guided, and accessible through technology. By bringing together teleconsultation, medication fulfilment, care navigation, and data-driven healthcare management into one digital platform, FutureK helps organisations support their communities earlier, more efficiently, and at scale. We are honoured to partner with KHIND in bringing this innovation to its RTO agency ecosystem,” said Dr Raymond Choy, Co-Founder and CEO of Heydoc Health.
The initiative was formally launched during a signing ceremony and onboarding session held on 18 June 2026, where participating Agents and Agency Leaders were introduced to the FutureK platform and the support available under this initiative.
KHIND and Heydoc Health will jointly drive awareness of the programme through internal engagement, onboarding communications, and digital channels.
As workforce models continue to evolve, KHIND is taking proactive steps to support non-traditional workforce communities while leveraging technology to make healthcare more accessible, guided, and sustainable. Its collaboration with Heydoc reflects a forward-looking spirit of innovation, redefining how organisations champion inclusive and future-ready workforce wellbeing.
